Frequently Asked Questions

Our policy is to backup and test the necessary updates on our development servers. We do this to ensure that all will go well when we are ready to do a live update.  If we cannot fix any problems, we will restore the website back-up and contact you with recommendations.

If your website is hacked or found to contain malware by our security monitoring we can clean or restore your site and make recommendations to prevent it recurring. 

We provide maintenance for the minor ongoing tweaks required to keep your site running and looking great.  Including bug fixes, minor improvements and small feature requests. Examples of bug fixes and errors would be: Does your website look strange in a particular browser? WordPress maintenance includes keeping your site looking great in the latest versions of  Firefox, Google Chrome and Safari. Plugin or theme issues introduced during a software upgrade. General WordPress maintenance, minor improvements and new feature examples: Adding Google Analytics tracking code, Swap out an old logo for a new one.

If your WordPress Maintenance is carried out by WP Guy, we can use your most recent backup to restore your site. Then you can relax knowing that your site is in safe hands.

We will retain your daily backups in cloud storage. In addition to this, further copies of your backups will be stored on your website's server.

We do daily backups of your entire website and database. In the event of a crashed web site or hack, we will be able to rollback to a stable version of your site, and have you up and running in no time.

We recommend the web host that is best for your website situation.  We recommend working with quality WordPress hosts. 

Yes, please contact us and we can transfer your website for a small fee.

We will need your WordPress administrator account and FTP login.  Let us know if you need help in obtaining these details.

We would like to maintain your website on a continual basis. However, you can cancel your service at any time with one month's notice.

Please read our terms and conditions which contain information about what action is required to be taken prior to, and after you cancel with us.

It is possible to arrange an individual maintenance plan depending on the number of sites you have and the level of service you would like. It is best to contact us to discuss this.

A favicon (short for "favorites icon"), also known as a page icon or an urlicon, is an icon associated with a particular website or webpage. A web designer can create such an icon, and many recent web browsers can then make use of them, in the address bar of the site.

A content delivery network (CDN) is a system of distributed servers (network) that deliver web pages and other Web content to a user based on the geographic locations of the user, the origin of the web page and a content delivery server. The CDN has the advantage of speeding up page loading times (response time), improving user comfort, securing your data, improving SEO and reducing your bandwidth costs.

A child theme is a theme that inherits the functionality and styling of another theme, called the parent theme. Child themes are the recommended way of modifying an existing WordPress theme.

A content management system (CMS) is a computer application that allows publishing, editing, modifying, organising, deleting, and maintaining content from a central interface. Such systems of content management provide procedures to manage workflow in a collaborative environment. WordPress is easily the most accessible and possibly the most commonly used. The strength of WordPress is in its quick installation and the massive user and developer community that results in a vast array of plugins and enhancements for the platform.

SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. A private SSL is required if you plan to set up an online shop and receive payments online. It will also make your customers and visitors feel confident when they submit any sensitive information on your website. A dedicated IP (Internet Protocol) is a unique Internet address dedicated exclusively to a single hosting account. In contrast to the typical configuration of several hosting accounts residing on a single server and sharing its IP address. When there is a requirement for SSL, there is also a requirement for a Dedicated IP Address.